Service Charter
Introduction
The Industrial Relations Court, Commission & Workers Compensation Tribunal (IRCC&WCT) have been established to deal with a range of employment related matters falling within each of the respective Acts of Parliament. These bodies establish rights and obligations, settle or determine disputes between parties, and provide for the enforcement of rights.
This service charter has been implemented in recognition of the need to provide users with appropriate information and to assist us to deliver an accessible and user-friendly service to those persons and organisations having dealings with the IRCC&WCT.
Mission
Our mission is:
Where possible to prevent disputes or otherwise to assist the parties to resolve their affairs by agreement and where necessary, to resolve employment related disputes within the various jurisdictions in a fair and timely manner and with a minimum of formality and cost
Commitment
In meeting our statutory charters we are committed to:
- Operating with integrity, independence & accountability
- Providing equity & fairness to all parties
- Dealing with matters in a timely, effective & consistent manner
- Being accessible to users & to the community
- Respecting the value of our people's contribution
- Upholding the rule of law & maximising public trust & confidence
You Can Expect
- Procedural information.
- Forms & relevant documentation to be available at the Registry counter, on our Web Site or by mail.
- Assistance with the completion of forms.
- Help for those with special needs (you should alert staff of any special requirements ie. interpreters, security needs, religious beliefs, telephone link-ups, physical disabilities, and other difficulties).
- Notification of the date, time and location of your hearing. On the day of your hearing you should also check the cause list in The Advertiser (found towards the back of the paper, under "What's your problem" and with the transport information) and on the boards located in the waiting areas.
- One copy of any transcript of your formal proceedings.
- Notification of the final decision determined by the Court, Commission or Tribunal together with any reasons for that decision.
Staff Cannot
- Provide legal advice or opinion about the merits of your case.
- Interpret the meaning of Awards &/or Enterprise Agreements.
- Comment on any decision handed down by Members.
- Recommend a particular firm or person to represent you.
- Undertake research for you.
You Can Help Us To Help You By
- Familiarising yourself with procedures & if unsure, seek assistance.
- Contributing to the fair & efficient conduct of proceedings.
- Being punctual and prepared for your role in the proceedings.
- Treating the Members, staff & other parties with respect.
- Following any directions given to you by Members or staff.
- Raising any concerns or suggestions in a timely & constructive manner.
Advice & Information
There are a number of organisations which may be able to help you with your case:
Community Legal Centreswebsite: www.saccls.org.au
Working Women's Centre SA Inc.
website: www.wwc.org.au
SafeWork SA (for enquiries about award conditions and wages)
website: www.safework.sa.gov.au
Legal Services Commission, Head Office
website: www.lsc.sa.gov.au
Westside Community Lawyers Inc
website: www.westsidelawyers.net
Office of the Employee Ombudsman
website: www.oeo.sa.gov.au
Law Society of South Australia
website: www.lawsocietysa.asn.au
Registry Location
Level 6, Riverside Centre
North Terrace
ADELAIDE SA 5000
Ph: (08) 8207 0999
Fax: (08) 8207 0995
Business Hours:
Mon - Fri
8.30am - 5.00 pm
